Mac Caltalina upadate

[drjoel]

Have all the issues with using the printer with the Catalina system update?

[TEJ1602 · Accepted solution]

@drjoel, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following details-

As per the product details, you must be using HP Smart App to print and scan from the computer.

What happens when you try to print?

Are you able to make copies on the printer?

Is there any error message on the printer or the computer?

Are you able to scan from the computer?

Keep me posted for further assistance.

[JAMROOK]

To HP Support and community - Is there going to be an driver update for mac catalina ever?

unable to use printer and scanner - rubbish support if you happen to be a mac based office!

😞

any help is welcomed...

[TEJ1602]

@JAMROOK, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted for further assistance.

[JAMROOK]

HP Pagewide Pro MFP 4 77DW

[TEJ1602]

@JAMROOK

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[JAMROOK]

Thanks I'll await contact from the team then...