Mac OS15.X (Sequoia) won't add HP OfficeJet

[Sparc505]

Help. My new Mac running OS15.4.1 (Sequoia) fails to add my OfficeJet 5255 to the "Printers & Scanners" system settings.

• System Settings --> Printers & Scanners --> Add Printer, Scanner, or FAX...

• Select my printer  in the Default list (HP OfficeJet 5200 series)

• Add button...

• ... "An error occurred while trying to add the selected device.  Unable to communicate with the printer at this time."

This happens in either wireless mode or wired USB mode.

Then Tried HP Easy Start:

• It recognizes the printer, downloads & successfully installs the Essential Software (15.9.0.1) and HP Easy Scan (2.0.0.2)

•  Then, under the "Add and verify You Device" --> "Add and Verify" --> "Add Device..."

• ... "Cannot configure the device software. Go back to the previous step and try to install the software again."

of course following the re-installation direction results in same error.

I've tried all the directions on the HP site about Resetting Printing System, removing old drivers & HP software, re-booting printer and computer, etc. No luck.

Funny thing is that the HP Utility software communicates just fine with the printer, and I can even use it to do scanning. Just can't print from MacOS.

Seems like an incompatibility between Sequoia and the HP printer software. The printer continues to work just fine on my old Mac running OS12.7 (Monterey). 

[Hawks_Eye]

Hi @Sparc505 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Apologies for the frustration—this issue seems to be affecting multiple users after the macOS Sequoia 15.4.1 update. Based on reports, it appears to be a compatibility problem between the printer drivers and the latest macOS version.

 

Possible Solutions

Use AirPrint Instead of HP Drivers

• When adding the printer, select AirPrint instead of HP’s drivers.
• Some users found this bypasses compatibility issues.

Check for macOS Updates

• Apple released 15.4.1, which resolved printing issues for some users.
• Go to System Settings > Software Update and install any available patches.

Manually Remove HP Printer Files

• Navigate to ~/Library/Printers/ and delete HP-related files.
• Restart your Mac and reinstall the printer.

Try Printing from Another App

• Test printing from Preview or Safari instead of your usual app.
• If it works, the issue might be app-specific.

Since HP Utility still communicates with the printer, the problem likely lies with macOS’s printing system rather than the printer itself. Let me know if any of these steps help!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye