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‎11-09-2023 06:52 AM - last edited on ‎11-14-2023 05:56 AM by Retired

HP Recommended

November 9, 2023

Dear Hewlett Packer:

Over the last three years I have been in communication with the NIAID (Case #12276), the FDA, and the White House.  I purchased my HP Color Laser Jet Enterprise MFP M480f,  Product 3QA55A, Serial # [Personal Information Removed]this spring to continue to printout hardcopy submissions to those entities.  (e.g.: https://archive.org/details/book-1-dr-mr-president..-covid-19-and-where-we-went-wrong-2023-02-02) My MacBook Pro automatically uploaded Sonoma 14.1.1 two days ago and my ability to access my printer has been  precluded.  I have tried to download a newer version of the HP driver but it has not worked.  My other Mac has macOS Monterey version 12.6.9 and it is still able to access and print on my HP Color Laser Jet Enterprise MFP M480f printer.  Could HP please develop a patch so I can again use my MacBook Pro with the new OS Sonoma 14.1.1?

[Personal Information Removed]

Category:
1 person had the same question
2 REPLIES 2

‎11-09-2023 09:59 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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‎11-22-2023 07:49 AM

HP Recommended

My printer is a HP OfficeJet 6962.  My problem is that Mac Sonoma 14.1.1 tells me that a document isn't loaded into the document feeder when it is (the printer even tells me it is).  Also, the Image Capture controls (kind, dpi, size, etc....) don't work.  They can not be changed.  I've deleted and reinstalled using the latest version of  HP Quick Start multiple times but still having the same problem.  The printer tells me I have all the latest software updates so it appears to me the problem is within Sonoma 14.1.1.  Any work around or are we going to have to wait for a patch?

1 person found this reply helpful
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