• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY 5540 All-in-One Printer

Hi, Since downloading Ventura for my MAC I can no longer scan to the computer as a pdf, this is very frustrating, does anyone know if HP are doing an update anytime soon? to fix this issue.

Many thanks.

2 REPLIES 2
HP Recommended

Same here - another thing I noticed today is if I try to print multiple copies of something, it only prints one.

HP Recommended

Yes, Mac OS Ventura, v 13.0.1 has broken my scan-to-PDF function as well.

Important clue: when I scan, the document actually appears properly in the HP Easy Scan software (v 1.10.0) thumbnails. But after I send the document to a folder, it shows up as a blank white page. 

If I send it as a JPG to a folder instead of a PDF, it saves fine. Only the save-to-PDF function is broken. Time consuming work around: I have Adobe Acrobat so I then combine the JPGs into a single document and save that to a PDF. 

It's very strange that the scan looks normal in the scan software itself, but cannot be exported correctly any more.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.