Mac cannot find the printer (Hp envy photo 7858)

[Pierre410]

mac cannot find the printer.

[ToddM2]

Hi please try the following if you haven't already done so.

1.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/907315...OR.. type into your browser URL window: 123.hp.com

2. Select OS and version of OS

3. Download HP Easy Start and go to Downloads folder

4. Double click on HP Easy Start

5. Click through HP Easy Start dialog windows. (Accept uers license agreement...etc)

6. Make sure that your printer is plugged into a power source and turned ON.

7. Wireless setup follow dialog instructions.

8. Find device and select and click on Continue button.

9. If connected to your network look for model, or its IP address if you know it or its Bonjour name.

10. Select your printer and click Continue.

11. Should go though a process of contacting HP and download driver to you Mac. Click on the "Skip without activating" and select continue.

12. Create your HP account if you want or select already have HP account. (YOU HAVE TO HAVE AN HP ACCOUNT TO GET SOFTWARE)

13. Type in username and password and Accept Terms of Use.

14. Dialog "problem adding priner" click on cancel.

15. Finish creating your HP Connected Account

16. HP Easy Start will ping the HP server.

17. You should see Install dialog with (Essential Software - HP Driver and HP Utility and HP Easy Scan - Scanning software)

18. Click install.

19. Type in your Mac Username and password login.

20. Driver software should download and install to your Mac.

[senan6806]

@Pierre410

A warm welcome to HP Support Community! I'd like to help.

The wireless light on the printer, is it steady or is it blinking?

Do you have any antivirus software installed on your Mac?

What's the make and model of your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.