Mac cannot print in color

[Barry882]

On a Macbook Pro, I cannot print in color. The print dialogue box does not have a "media & quality" drop-down option. This is across all platforms (Pages, Numbers, Acrobat, PS, etc.) This is a new printer. It makes color copies, however.

[Kumar0307]

@Barry882, Welcome to the HP Support Community!

I understand you are not able to print in color from the Mac.

If the printer is able to make color copies, it means the printer hardware is working fine and this is a driver issue.

Check the print settings, make sure the 'Black and White' box is not checked.

You may refer to - Print Settings Guide (Mac)

Have you used the HP smart app to print from your Mac and check if that helps?

You may download it from the App Store.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using the AirPrint driver. 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!