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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
drmgr
Level 3
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Message 71 of 83
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Since you have a wireless printer, you may be able to first remove, then reinstall the printer driver.  Use HP Easy Start to delete the current driver and then add a new printer (your OfficeJetPro) and that may work.  No guarantees ... It hasn't worked for me, but my printer isn't wireless (DeskJet 1055).

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dphotosmart
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Message 72 of 83
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Wishing you HP Printer users all the best. I have my new Canon printer set up and working. I  have spent a month plus on trying different links, installs and work arounds to no prevail. None have worked for my HP Photosmart C4780. HP has not responded with a fix or new driver or any communication for that matter.  I'm a reasonable person but the time had come for me to have a printer that worked. Ciao, Au Revoir, Sayonara, Wadaeaan, Lehitra'ot, Cheers mates! Best of luck everyone!

cejones1927
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Message 73 of 83
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I, too, am having issues with my Photosmart C4795. I'm running macOS 11.1 (Big Sur). I've installed the HP Smart app and the app recognizes the printer, but it says it's offline. I'm able to print since the printer was added as a printer in my OS settings, but I'm unable to print in color (even after installing two brand new ink cartridges  - 1 black, 1 color). As I recall, I didn't have any issues with macOS 10, but I can't seem to get things right with Big Sur. I haven't had much time to test this on my Windows partition, but typically I experienced better printer reliability using Windows 10. This is very disappointing.

frankfox90
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Message 74 of 83
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Buenas noches
He descargado Macos Big Sur y tengo una impresora Hp Envy 5530. He conseguido imprimir pero no consigo escanear, alguna sugerencia?

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RodrigoB
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Message 75 of 83
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Hi frankfox90

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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rcpow555
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Message 76 of 83
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yes,  I was able to print on my HP LASERJET PRO MFPM127 but with limited funcionality. Same thing with scanning. I cant control any options such as setting scan resolution. Is HP responsible for this stupidity of is it Apple? How do I fix it?? very frustrating!

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icososki
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Message 77 of 83
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I'm having the same issue

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Alastair1618
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Message 78 of 83
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Icsoski,

I solved my issue by deleting printer,  turning printer off and on,  re-installing printer using generic postscript driver

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AbrilMtz
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Message 79 of 83
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Thanks so much! This instructions works withs my Hp Deskjet Ink Advantage 2645 whit system Big Sur 11.2.1

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nyneuron
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Message 80 of 83
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My daughter's new apple airbook with ios big sur already installed also had trouble printing on our home network hp printers (laserjet pro mfp477fdw and laserjet M15).

 

here is how i fixed my problem.

 

1. uninstalling the printer and reinstalling via system preference, choosing "airprint" driver did not work.

2. uninstalling and reinstalling the printer via system preference, choosing "generic postscript printer" worked, but i could only print in color. the choice of printing in black and white is not there.

3. downloaded smart hp app from hp.com. once the program starts, need to uninstall any printers already linked to the computer. if this is not self evident, go to the computer preference and uninstall the printer/s. then, scan for new printers using the smart hp app. follow instructions and the program will install any needed drivers. Repeat for any additional hp printers you might have. 

 

good luck.

 

 

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