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‎11-15-2020 08:18 AM

HP Recommended
Product: office jet 6500
Operating System: macOS 10.15 Catalina

Working to update the software due to the Catalina issue.  Following the instructions to remove existing drivers using HP uninstaller (instructions here: https://support.hp.com/us-en/document/c06960563).  Shows about 1/3 removed, then just stops.  Tried re-doing - get same result.

 

Also get message a critical firmware update is needed.  Get "We were unable to find drivers for your product."

Does this mean my printer is destined for the electronic recycling bin?

Category:
6 REPLIES 6

‎11-16-2020 08:25 AM

HP Recommended

Hi @barrys2,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎11-16-2020 10:59 AM

HP Recommended

HP6500 E709

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‎11-16-2020 12:00 PM

HP Recommended

HP Officejet 6500 All-in-One Printer for macOS 10.15 are not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

 

NOTE: Gutenprint drivers are not supported by HP or Apple.

 

Hope this helps!

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‎11-16-2020 12:38 PM

HP Recommended

All I actually use this device for is the flatbed scanning capability.  Do I still need to go to the site you recommend to download?

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‎11-16-2020 12:43 PM

HP Recommended

Gutenprint does not have the printer listed.  To the recycle heap?

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‎11-23-2020 11:54 AM

HP Recommended

Unfortunately, there is nothing we can do.

 

 

 

 

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