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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Malware notification when printing

Create an account on the HP Community to personalize your profile and ask a question
10-30-2020 07:47 AM
- Remove the existing HP printer software
- Open System Preferences
- Select Printers & Scanners
- Highlight all of the HP printer queues, including (fax) queues.
- Select the “-“ button at the bottom of the list of printers
- Close System Preferences
- Open the /Library/Printers folder
- Delete or drag the “hp” folder to the trash
- Open the /Library/Extensions folder
- Delete or drag the following files to the trash if present
- hp_fax_io.kext
- hp_Inkjet1_io_enabler.kext
- hp_io_enabler_compound.kext
- Download the latest HP Software available for your printer
- Go to support.hp.com
- Enter your product name into the identification field and select Submit
- Select the Software, Drivers and Firmware tab on the left
- Under “Driver” or “Driver-Product Installation Software” download the latest software for your device.
- This could be HP Easy Start, HP Smart or Mac Printer Driver version 5.1
- Once downloaded launch the applicable software and follow the prompts to install the latest HP solution for your device.
- In the case of the Mac Printer Driver version 5.1 you will need to open System Preferences and select Printers & Scanners to add your printer again.
10-31-2020 09:06 AM
When this problem developed last Sat., I went to the apple store. They uninstalled all of the printer files. I had to go home where my printer was located and wait for a call from Apple tech to reinstall the printer files. When that was all completed, my printer would pro nt but not scan. I then used the method in message #30 posted here and it worked like a charm. Everything works, actually even better than before (quicker printer response, etc.). The procedure in #30 involves more than just reinstalling the printer files. Read the post there and it explains it. Good luck.
10-31-2020 09:08 AM
Forgot to add that there is a YouTube video explaining the procedure in Message #30. Here is the link:
https://www.youtube.com/watch?v=AMUFffT73Vw&feature=youtu.be