-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Malware notification when printing

Create an account on the HP Community to personalize your profile and ask a question
11-11-2020 04:41 PM
I have done all this, I have cleaned out the software reinstalled it, turned off and on multiple times, reconnected the printer to the wifi (it acknowledges it) and my wifi is working, but when I used HP Smart, it cannot find the printer. There is NO ONE to talk to at HP - no number to call, no real live chat. A few days ago I could reach a real person and spent an 1.5 hours on the phone with him. We got it working and when I went to print the next day, same problems over and over again. I have no idea waht do to now.
11-13-2020 08:16 AM
In my case I had to uninstall to remove all corrupt file warnings. I also found that if I started the update progress, the option to uninstall was greyed out. After uninstall/reinstall, everything worked fine.
11-14-2020 07:56 PM
I had the problem with the malware messages - and so (as per hp instructions) uninstalled the printer software using HP easy start - so far so good, I think - and then up popped the image for my printer (HP Photosmart C4680, which is plugged in via USB). Clicked the image to download a new driver - and then got the message that said it didn't identify any printer driver to download for this model. So now I have no way to print.
This has been going on for sometime now (and I didn't print, but now I need to). In the meantime, I downloaded and installed the new Mac IOS (11.0) in the hopes that the problem would go away. It didn't. Terribly frustrating. What do I do now?
11-15-2020 05:29 AM
quick google search and found this link
https://howtoremove.guide/matterhorn-framework-mac/
hope this helps
- « Previous
- Next »