Message code: 403

[StuartGx]

Message code: 403 can't access account

[Raj_05]

Hi @StuartGx,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are encountering a "Message code: 403" error when trying to access your HP ENVY 6020 printer account, it typically indicates an issue with authentication or authorization. Error code 403 commonly refers to "Forbidden" or lack of proper access permissions.

To troubleshoot this issue, follow these steps.

• Verify your internet connection: Ensure that your printer is connected to a stable internet connection. A weak or intermittent connection can cause authentication issues.
• Restart your printer: Power off your HP ENVY 6020 printer, wait for a few seconds, and then power it back on. This simple restart can resolve temporary glitches or connection issues.
• Check HP account credentials: Make sure you are using the correct username and password to access your HP account associated with the printer. Double-check for any typing errors, and consider resetting your password if needed.
• Clear browser cache: If you are accessing your HP account through a web browser, clear the cache and cookies to eliminate any stored data causing conflicts. Then, try accessing your account again.
• Try a different browser or device: Attempt to access your HP account using a different web browser or device. This helps determine if the issue is specific to a particular browser or device configuration.
• Disable security software temporarily: Sometimes, security software or firewall settings can interfere with accessing certain websites or accounts. Temporarily disable any antivirus or firewall software on your computer, and check if you can access your HP account.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support