Message that printer cannot print and to check my hp account, but there is no issue on the account

[snewsome]

My OfficeJet 8020e is displaying an error message that says "Printer Cannot Print"  A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information. Unfortunately, there is no information on my account to resolve the issue. I tried changing the credit card info just in case, but it still won't work. I am using Microsoft 11 and am connected to my computer wirelessly. Help please!

[Sneha_01]

Hi @snewsome 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8020e is displaying a "Printer Cannot Print" error and you've checked your HP account with no issues found, here are some steps you can take to troubleshoot and resolve the problem:

Step 1: Restart Devices

1. Restart Printer: Turn off the printer, unplug it, wait for about a minute, then plug it back in and turn it on.
2. Restart Computer: Restart your computer as well to refresh the connection.

Step 2: Check Printer Status

1. Printer Display: Check the printer’s display for any additional error messages or prompts.
2. Check Ink and Paper: Ensure there is sufficient ink and paper in the printer.

Step 3: Update or Reinstall Drivers

1. Open Device Manager: Right-click the Start button and select Device Manager.
2. Locate Printer: Find your printer, right-click, and select Update Driver.
3. Reinstall Driver: If updating doesn’t work, consider uninstalling the printer and then reinstalling it. Go to Devices and Printers, right-click your printer, and choose Remove device. After removing it, add the printer back.

Step 4: Run HP Print and Scan Doctor

1. Download Tool: Download the HP Print and Scan Doctor tool from the HP website.
2. Run the Tool: Follow the prompts to diagnose and fix any printing issues.

Step 5: Check HP Account Settings

1. Login to HP Account: Double-check that your HP account is active and in good standing.
2. Service Status: Make sure any subscription services (like HP Instant Ink) are active if applicable.

Step 6: Reset Network Settings

1. Reset Printer Network: On the printer’s control panel, go to the network settings and reset the network setup.
2. Reconnect to Wi-Fi: Reconnect the printer to your wireless network.

Step 7: Check Firewall/Antivirus Settings

1. Firewall/Antivirus: Sometimes, security software can block communication between your printer and computer. Temporarily disable your firewall or antivirus and see if it resolves the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support