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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
06-07-2025 10:06 AM
My printer does not recognize the pin to connect when I connect to it using WiFi direct.
it did work before, but after I moved to another apartment and reconnect the printer it does not work ( may be because here the WiFi network is 5 G) but I am trying to connect directly to printer and it asks for pin which I input correctly and it won’t work.
please help if you know what to do
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