Missing Driver for HP Office Jet 3831

[Amy256]

I am trying to use my HP Office Jet 3830 Series printer with a new HP laptop.  Message from Microsoft is the printer driver is not located.  How do I find the printer driver for this printer to print?  Thank you

[Andr-1611 · Accepted solution]

Hello @Amy256 ,
Welcome to the HP Support Community!

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package:  HP OfficeJet 3830 series Print and Scan Driver and Accessories      
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
7. The installation was completed successfully, now you must ...
8. Restart the PC again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Amy256]

Thank you for the guidance!  I believe I completed the steps you provided and received this message.   Do to change the setting or open another app?  Thank you again!   

[Andr-1611]

Please follow this link: https://answers.microsoft.com/en-us/windows/forum/all/the-app-your-trying-to-install-isnt-a-microsof...

And repeat the steps from the 2nd post.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Andr-1611]

Hi @Amy256 ,

have you repeated the steps, uninstall reinstall?

Kind Regards
Andr-1611