Missing Set-up cartridge for HP ENVY Photo 7855 All-in-One

[MDD1970]

My 81-year-old mother purchased an HP Envy Photo 7855 All-in-one printer and lost the set-up cartridges.  I have genuine HP cartridges in the printer but it will not install without the set-up cartridges.  Evidently I need to perform an 00BE reset, but I do not know how to do that.  Please let me know how to do so ASAP, as I am only at my parents' house for another three days.

Many thanks,

Mark

aka MDD1970

[MDD1970]

Frustrated that it's been two days and I haven't heard from anyone save a phisher pretending to be from HP.  And when I try to call customer support, I can't get anywhere without a case number.

Come on, folks!  I know there's a solution to this problem (I've read dozens of emails sent from your team with private links to instructions for an OOBE reset).  Please help me out here.

Cheers,

Mark (aka MDD1970)

[Betty0610]

@MDD1970

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!