cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 25
53,272
Flag Post

Missing scan.msi file. Missing install CD

HP Recommended
A cleaner utility has removed my scan.msi file for my oj6110.  I have lost my install CD.  Where can I find this file to download?
Tags (2)
24 REPLIES 24
Highlighted
Level 2
25 22 0 1
Message 2 of 25
Flag Post
HP Recommended

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=79477&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%C2%BB#

 

You can download software and drivers from the website.  Maybe do a re-install.

 

HTH!

 

Amy

0 Kudos
Highlighted
New member
1 1 0 2
Message 3 of 25
Flag Post
HP Recommended

I have the same problem.  I do have factory CD, but will not correct.  I have 15 pages of Do This from support and nothing is working.

Highlighted
New member
1 1 0 0
Message 4 of 25
Flag Post
HP Recommended

WHERE CAN I FIND THIS FILE?

0 Kudos
Highlighted
New member
1 1 0 2
Message 5 of 25
Flag Post
HP Recommended

Scan.msi is missing

Highlighted
Level 1
4 3 0 2
Message 6 of 25
Flag Post
HP Recommended

Missing scan.msi file.  Where can I get download?

Highlighted
Level 4
77 71 1 20
Message 7 of 25
Flag Post
HP Recommended

scan.msi problem.jpghttp://www8.hp.com/us/en/support-drivers.html  This is the HP support page just type in your printers full model number like Officejet B5669a and it will show you driver& soft ware choices I get the one that says full_Win_

Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.
Highlighted
Level 1
4 3 0 2
Message 8 of 25
Flag Post
HP Recommended

Yes - I had done that.  Re-downloaded driver.  Image Zone wont open - message is "An outgoing call cannot be made since the application is dispatching an input-synchronous call".  A tough one!! (The driver works OK on my PC nut not the laptop"

Highlighted
Level 4
77 71 1 20
Message 9 of 25
Flag Post
HP Recommended

 Am I understanding you have the HP solution Center on both your PC desktop & on your Laptop ? Is your PC wired to a wireless router and is your laptop wireless to your router. if so try putting a RJ45 wire in your laptop and see if that helps.

Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.
0 Kudos
Highlighted
Level 1
4 3 0 2
Message 10 of 25
Flag Post
HP Recommended

Thanks Rudi

About a year ago I lost Windows on my PC and as the installation CD SW didn't work I downloaded it from MS.  Then this week I downloaded a version for my laptop.  The look & feel of the two versions is completely different.  The problem now is that sometimes the laptop version works and sometimes it doesn't.  When it doesn't it cannot find the scan.msi file, even alo I have copied one from my installation disk.  (Interestly a file search on my PC can't find a scan.msi file!!).  The problem is that I can't work out what the sequence is that occurs when a scan does work!!

 

Ivan

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation