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‎09-05-2009 01:08 PM

HP Recommended
A cleaner utility has removed my scan.msi file for my oj6110.  I have lost my install CD.  Where can I find this file to download?
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12 people had the same question
24 REPLIES 24

‎09-07-2009 12:31 PM

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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=79477&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%C2%BB#

 

You can download software and drivers from the website.  Maybe do a re-install.

 

HTH!

 

Amy

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‎01-09-2010 03:47 PM

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I have the same problem.  I do have factory CD, but will not correct.  I have 15 pages of Do This from support and nothing is working.

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‎06-27-2011 11:35 AM

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WHERE CAN I FIND THIS FILE?

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‎08-05-2011 01:24 PM

HP Recommended

Scan.msi is missing

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‎10-25-2011 07:11 PM

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Missing scan.msi file.  Where can I get download?

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‎10-25-2011 08:06 PM - edited ‎10-26-2011 04:54 PM

HP Recommended

scan.msi problem.jpghttp://www8.hp.com/us/en/support-drivers.html  This is the HP support page just type in your printers full model number like Officejet B5669a and it will show you driver& soft ware choices I get the one that says full_Win_

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‎10-26-2011 06:28 PM

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Yes - I had done that.  Re-downloaded driver.  Image Zone wont open - message is "An outgoing call cannot be made since the application is dispatching an input-synchronous call".  A tough one!! (The driver works OK on my PC nut not the laptop"

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‎10-26-2011 09:11 PM

HP Recommended

 Am I understanding you have the HP solution Center on both your PC desktop & on your Laptop ? Is your PC wired to a wireless router and is your laptop wireless to your router. if so try putting a RJ45 wire in your laptop and see if that helps.

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‎10-27-2011 02:55 PM

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Thanks Rudi

About a year ago I lost Windows on my PC and as the installation CD SW didn't work I downloaded it from MS.  Then this week I downloaded a version for my laptop.  The look & feel of the two versions is completely different.  The problem now is that sometimes the laptop version works and sometimes it doesn't.  When it doesn't it cannot find the scan.msi file, even alo I have copied one from my installation disk.  (Interestly a file search on my PC can't find a scan.msi file!!).  The problem is that I can't work out what the sequence is that occurs when a scan does work!!

 

Ivan

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