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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Missing setup cartridges

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01-27-2021 06:51 PM
I purchased the OfficeJet 5222 and immediately bought back up cartridges as I had a rather large job to do. Went home to set it up and found there were no SETUP cartridges. I thought I would be able to just use the normal ones but the printer won't let me progress past this in the set up.
I see others have had luck with a bypass? Can someone please help? I would really like to not return this to the store and find another printer that uses the same ink cartridges.
Thanks in advance!!
01-31-2021 05:19 AM
@Jency72, Welcome to the HP Support Community!
To bypass the message on the printer the only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee