Moved from US to Denmark and need to reset my 8720 country/region

[Eben01]

I need help changing my country/region code for my HP8720 from the US to Denmark/EU so I can actually print.  None of the other posts seem to help.

[Max3Aj]

@Eben01, Welcome to the HP Support. 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Eben01]

Hello! Thanks for your reply. 

I have the HP Smart installed on my computer and it recognizes my printer. 

And I have the cartridges of both my old region (USA). One of the them is out of ink.  And I have new cartridges from my new region (Denmark, EU).

One question: I am on a MacBook Pro, not a PC.  Will that be an issue?

Looking forward to getting this done!  Thanks

Eben

[Max3Aj]

@Eben01, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

 Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

Max3Aj

HP Support 

[Eben01]

Hello,

I launch HP Smart and it recognizes my printer, and I don't see anything regarding product ink levels to to open.  And no "supported Cartridges" window.  Can you send a screen shot?

Thanks

[Eben01]

Hi Max,

I figured it out and sent you a private message.  I look forward to your response!

Thanks!

Eben