Multible problems

[jpclem]

HELP!  My printer seems to work ok, EXCEPT:

1.  Even though I have removed all of the software for this printer, it still seems to work, but not under its own name; only by the name “Network;” in fact, it never shows up on/in the printer list as “7610; ONLY as “Network;”
2.   I have downloaded the latest software & tried to install it; the installation doesn’t work, even though I have turned off my firewall;
3.   When I try to scan something, I get “Windows Fax & Scan” window, it always saves as a .jpg, & will not allow me any other options.
4.   Ever since I added my wife’s new computer to use the printer, all of the software within the printer has changed, and will not allow or give me the option to scan multiple pages of documents to a .pdf.
5.   When I tried to use P&S doctor, it said my scanner was ok; I tried to do a “Test Scan,” & it said, “HP 7610” can not be found.  How can it do its troubleshooting, connecting wirelessly with the printer, & then not find it for a test scan???
6.   I want to go back to my previous working methodology, scanning documents as .pdf, but can not find or figure out a way to go back?  How do I get rid of the settings that are now dominating my machine, and disrupting my working cycle?  How do I get rid of “Windows” driving my machine, & reverting it back to HP driving it?

I’m frustrated as hell, & welcome any/all suggested solutions.  Thank you.

[Betty0610]

@jpclem

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!