Multiple versions of one printer on my system preventing me from printing anything

[Colenco]

My printer has stopped printing and when I run the Print and Scan Doctor it finds three printers attached to my PC.  When I look in the Control Panel there is only one.  Print and Scan Doctor finds similarly named printers Envy 5640 Series, HPDFC779 (Envy 5640 series)(Network) and HPDFC779 (Envy 5640 series).  I think the confusion is causing my problems and I can't get anything to print.  Because there's only one printer in the Control Panel I have no idea how to delete the two "false" printers, or indeed how to delete everything, clean up my system and start again.

Can anyone help please?

[Jay_G24 · Accepted solution]

Hi @Colenco,

I'd like to help!

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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