My 3830 HP does not print,even with new Ink,need to see a video on Cleaning Printheads

[MAGGIEMae123]

How do I see a video on Cleaning Printheads on 3830 HP officejet,have new ink cartridges installed,so it must be Printheads,I have not used printer in months.

[sandytechy20]

@MAGGIEMae123

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

[MAGGIEMae123 · Accepted solution]

My 3830 multi printer does not print even with new cartridges,I am a cancer victim and can't afford to fix my Printer,is their a video or way to clean printer head,not Cartridge's head,I'm desperately in need as I get my Chemo instructions from Hospital God Bless you

[MAGGIEMae123]

Need help I'm desperate tu

[sandytechy20]

@MAGGIEMae123

Follow these steps to clean the cartridges:-

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Clean Cartridges.

4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

   • If the print quality is acceptable, you can stop troubleshooting.

   • If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[MAGGIEMae123]

TU But as I said I did all those things as well as a Netgear Hands on Technician,he said the Printer Head not Cartridge head is clogged,that is the problem,Is their a video that shows how to Fix That or do I got to go to a Store to get it fixed at a costly price,probably close to what a printer would cost? Please Respond I'm on chemo and I need to print out instructions as I am compromised and can't afford to leave house due to COVID-19

?🙌🙏😵‍💫

[maiaonaise]

 I am having the same issue with the printer. I have followed all the steps provided and replaced cartridges. Still no print. I'm about to throw this printer away and never purchase another HP product as HP has done nothing but disappoint me with their technology. If my warranty wasn't expired I would demand a full refund

[sandytechy20]

@maiaonaise

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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