My 8028e will not scan from document feeder

[mgiblin03]

I just unboxed my 8028e printer.  I can print form the document feeder but not scan.

[mgiblin03]

figured out how to go under printer settings in computer to change from scanning on flatbed to scanning on feeder but have to do it every time.  and still won't work when hitting scan directly on printer.  Since the printer detects the pages in the feeder, shouldn't it automatically scan from there?

[Dragon-Fur]

@mgiblin03 

Welcome to the HP Community --

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

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HP Smart

No, the printer won't know what to do just because it accepts the documents in the ADF and then perhaps even "dings" that it is ready to continue.  It's the "continue" part that depends on other settings, apps, and permissions.

From your description, it appears you are using HP Smart and have figured out how the app lets you select the Source and other settings.

HP Smart -- Windows or Mobile -- does not understand the idea of "setting custom defaults" -- Each time you want to print or scan, you have to open the app then tell it everything you want to do.

Example - HP Smart - Windows - Scan - PDF - Menu options - Save

HP_Smart_Win_Scan_Document_Save_5

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Side Bar

The "exception" to "tell the printer everything", though it does not actually contradict the "tell the app what to do" setup:

HP Smart (Windows and Mobile) supports the concept of HP Smart Shortcuts.

Although a bit limited in scope, Shortcuts are clever little macros that can designate how to complete a job started in the application.

General Example - HP Smart Shortcuts > Save to Cloud Storage account

HP_Smart_Shortcuts_Cloud_Save_PDF_1

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Scan Stuff

The following is primarily meant to address scanning from the printer to "where ever".

There are Scan apps and software that can be used on your computer, tablet, or phone to print and scan.

The printer has (essentially) two ways to Scan from the printer to a destination (computer).

True - Web Scan is not started on the printer -- Web Scan is configured, started, and run in your Browser.

Web Scan -- No extra software needed --  Caveat:  Web Scan must be enabled in the printer Security settings before it can be used.  If Web Scan can find your printer on the network where you are running Web Scan (in your browser), the app can scan and then let you save the scanned content to your system.

EWS_9025_Webscan_4

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Scan to Computer --

To scan from the printer to your computer, it is required that you (first) install the Full Feature Software / full driver printer software. 

After the software is installed and the computer has been Restarted,

Open the Printer Assistant (if your full driver still supports it) >

Manage Scan to Computer > Enable the Scan to Computer feature.

Details...

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Printer - Software

 - Windows -

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Next,

If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

Install a new copy of the Full Feature Software

If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Restart the computer after the software is installed...

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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