My 8120e Printer can't receive upgrades

[JEB85]

The upgrade is not recognizing the details of my machine and not loading the upgrades

Could this be correct and how do I correct the ID info

[Meghana_10]

Hello @JEB85, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Officejet Pro 8120e.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?
 

Perform a Hard Reset

• Keep the printer turned on.
• Unplug the power cord from the back of the printer.
• Wait for 60 seconds, then plug it back in.

Verify Network Connection

• Check the wireless status on the printer control panel.
• Ensure the printer is properly connected to your Wi-Fi network.

Update Firmware via Control Panel

• On the printer screen, navigate to:
  • Menu > Tools > Maintenance > Firmware > Check
• Install any available updates.

Use the HP Smart App

• Make sure you are signed in to the HP Smart app.
• Use the same account linked to Instant Ink or HP+.

Resolve “Setup Cartridge” Errors

• If prompted for setup cartridges, confirm you are using the original SETUP cartridges provided with the printer.
• Standard replacement cartridges may not work until the printer is fully initialized.

Take care and have an amazing day!