My 9020 all in one printer needs reset to factory settings. Lost password.

[Classicnvintage]

My printer started playing up when it couldn't download a software update. I'm told I need to do a factory re-set but I can't remember the password correctly. I did a partial re-set, by pressing the return button three times, but that didn't work. Can anyone tell me how to reset my machine please?

[Nal_NR]

Hi @Classicnvintage,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Classicnvintage]

Thank you. I now have a machine that still doesn't work and still has the password I can't remember. I believe a full reset is required and I will also need the default password please.

[dribblingd]

I'm having the same issue with a 9020 series. Did a firmware update break these? I've seen a few of these posts recently.

[Nal_NR]

Hi @Classicnvintage,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!