• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-29-2019 09:07 AM

HP Recommended
Product: HP ALLINONE
Operating System: Microsoft Windows 10 (64-bit)

Driver download from HP website seems to download OK but cannot set printer as default Mmessage says

"Driver is unavailable"

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2019 01:16 AM

HP Recommended

hi @Slitz1 , 

 

Request you to uninstall all Printer Drivers from PC - https://support.hp.com/sg-en/document/c02259020 and then reinstall the drivers from the below link: 

 

Here's the page to download the latest drivers from HP for Envy 5000 series. (Just to make sure you have the right one)

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

 

Let me know if this worked. 

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-30-2019 01:16 AM

HP Recommended

hi @Slitz1 , 

 

Request you to uninstall all Printer Drivers from PC - https://support.hp.com/sg-en/document/c02259020 and then reinstall the drivers from the below link: 

 

Here's the page to download the latest drivers from HP for Envy 5000 series. (Just to make sure you have the right one)

https://support.hp.com/gb-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

 

Let me know if this worked. 

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.