My Envy 6400 series printer doesn't want to print any more

[h45q]

My Envy 6400 Series printer keeps failing to print. I was on the phone with tech support for close to an hour, then it worked for about two weeks. Now it's again on strike. Whatever I want to print stays in the queue, and the yellow light on the side of the printer keeps flashing. I've unplugged the device and replugged it, and I removed the printer from the System and added it back on. Even removed all the other printers. This just doesn't cooperate. The wait time for call-in service is so long. What can I do to jump-start this pesky piece of equipment?

[Garp_senchau]

Hi @h45q,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Looks like your printer’s decided to take a little “me time” and is holding a grudge 😤. Don’t worry, we’ll talk it out and get things back on track! Let’s try a few tricks to convince it to get back to work 💪!

Clear the Print Queue:

• Although you’ve removed and re-added the printer, let's be sure the print queue is completely cleared:
  • Go to the Printers & Scanners section on your computer.
  • Right-click on your printer and select See what's printing.
  • If there are any jobs in the queue, cancel them.
  • You can also try restarting the Print Spooler service on your computer:
    1. Press Windows + R, type services.msc, and press Enter.
    2. Scroll down to Print Spooler and right-click it.
    3. Select Restart.
  • Once this is done, try to print again.

Check for Paper Jams:

• Even though the printer seems to be working fine otherwise, sometimes a small paper jam can cause issues. Check the printer’s paper feed mechanism and remove any stuck paper, even small bits.

Check Ink Cartridges:

• Sometimes, the yellow light can indicate an issue with the ink cartridges.
• Make sure the cartridges are properly installed and are not empty or faulty. You can remove and reinstall them to make sure they’re seated properly.
• If any of the cartridges are low or empty, replace them with new ones.

[Garp_senchau]

Update Printer Drivers and Firmware:

• Printer issues can sometimes be caused by outdated drivers or firmware.
• Go to the HP Support Website and download the latest driver and firmware updates for your model.
• Install the updates and restart your printer.

Network Connection:

• If you're printing over Wi-Fi, make sure the printer is properly connected to the network.
• Check if the printer is still on the same Wi-Fi network as your computer.
• Try printing a network configuration page directly from the printer's settings to ensure it's connected properly.

Perform a Printer Reset:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds before plugging it back in.
• This is a simple reset, and it can often help resolve lingering issues.

You may also refer this guide: Click here

Alright, time to put that printer in its place! 

If it’s still on strike, let me know. We’ll make sure it learns the importance of teamwork! 👊 Happy printing! ✨

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,