My HP 7155 Printer not Booting Up

[LAVAL2131]

My HP 7155 printer has been working great until the past week. It has been stuck on this loading screen and will not move to the next step. I have unplugged from the machine and the wall for 60 seconds up to a whole day. I have unplugged it and held down the power button to clear any residual power. I have tried connecting my computer to the printer, but have had no luck moving the screen forward. 

Any additional suggestions are welcome.

[Pallipurath]

Hi @LAVAL2131 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that  your HP ENVY Photo 7155 printer is stuck on the loading screen and previous troubleshooting steps haven't resolved the issue, here are a few additional steps you can try.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the wall outlet and then to the printer.
• Turn on the printer and see if it progresses past the load screen.

Check for Paper Jams:

• Ensure there are no paper jams or obstructions inside the printer.
• Open the access door and remove any visible paper or debris.

Remove and Reinsert Ink Cartridges:

• Turn off the printer and unplug it.
• Open the ink cartridge access door and remove the ink cartridges.
• Close the door, plug in the printer, and turn it on.
• Wait for the printer to prompt you to install the ink cartridges, then reinsert them.

Update Firmware:

• If possible, check if there is a firmware update available for your printer on the HP support website.
• Follow the instructions to update the firmware.

Factory Reset:

• Perform a factory reset on the printer. Note that this will restore the printer to its default settings.
• Turn off the printer and unplug it.
• Hold down the Power button while plugging the power cord back in.
• Release the Power button after 15 seconds.
• Follow any on-screen prompts to complete the reset.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!