My HP Color LaserJet Pro MFP 4301fdw Wireless Printer is offline and I can no longer connect laptop

[mossrock]

I have tried disconnecting the power to everything and then powerind back up. No dice. I would like to convert from dynamic IP to fixed IP. How can I do that? Any better suggestions? Thank you.

[Sneha_01]

Hi @mossrock,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue with your HP Color LaserJet Pro MFP 4301fdw being offline and to set a fixed IP address, follow these steps:

1. Check Printer Connection

• Ensure that the printer is connected to the same Wi-Fi network as your laptop. Check for any error messages on the printer's display.

2. Set a Fixed IP Address

To set a fixed IP address, you can do this either through the printer's control panel or via the printer's web interface.

Method 1: Using the Printer Control Panel

Access the Printer Menu:

• On the printer’s control panel, go to Network or Settings.

Select TCP/IP Settings:

• Navigate to Network Setup and look for TCP/IP Settings or similar.

Change to Manual IP:

• Change the IP address configuration from Dynamic (DHCP) to Static (Manual).

Enter IP Address:

• Assign an IP address that is within your network range (e.g., if your router is 192.168.1.1, you might choose 192.168.1.100).
• Set the Subnet Mask (usually 255.255.255.0) and Default Gateway (your router's IP address).

Save Settings:

• Save the changes and exit the menu.

Method 2: Using the Web Interface

Find the Printer's Current IP:

• Print a configuration page from the printer’s menu (usually found under Network settings) to find the current IP address.

Access the Printer Web Interface:

• Open a web browser on your laptop and enter the printer’s current IP address in the address bar.

Log In:

• If prompted, log in (default username is usually "admin" and the password may be "admin" or blank, but check your printer's documentation).

Navigate to Network Settings:

• Go to Network > TCP/IP.

Set a Static IP:

• Change from DHCP to Manual.
• Enter the desired static IP, Subnet Mask, and Default Gateway.

Save Changes:

• Save the settings and reboot the printer if necessary.

3. Update Printer on Your Laptop

• After setting a static IP, go to your laptop and:
  • Open Settings > Devices > Printers & Scanners.
  • Remove the printer and add it again using the new static IP address.
  • Click on Add a printer or scanner, then select The printer that I want isn’t listed, and choose Add a printer using a TCP/IP address or hostname.

4. Check Firewall and Security Software

• Ensure that your firewall or security software isn’t blocking the printer connection.

5. Restart Everything

• After making changes, restart your printer, laptop, and router to ensure everything syncs properly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[mossrock · Accepted solution]

Thank you so much for this response. It was very well-written and extremely helpful. I was able resolve all my concerns.