My HP Color LaserJet Pro MFP M283fdw printer isn't communicating with my Mac OS 11.5 (Big Sur).

[confused53]

Ever since I upgraded my Mac Operating System to Big Sur, OS 11.5.2, my MacBook Pro laptop won't communicate readily with my printer.  I suspect I need a new driver, but when I tried to do this through HP, I found out that there are no drivers to download for Big Sur.  And when I tried to upload the firmware through the HP Firmware Uploader, it can't seem to find my Device under Device Discovery.  I would enter it manually, but I don't know where to find the device type or address. I'll be so appreciative of any help!

[Kumar0307]

@confused53, Welcome to the HP Support Community! I’m here to help.

Yes, there is no printer driver available on the HP Support site for this model printer to work on macOS 11.5

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Let us try these steps to resolve the wireless connectivity issue:

• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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