My HP ENVY 6000e printer

[PW25-]

Hello,

My HP Envy 6000e printer isready, connected,  and on-line.  However it won't print. Al taht happens is that I get  two sheets of paper one plain and the other with two vrtical lines and the HP symbol with minature icons for a printer ,wireless and a tick in a circle. I have deleted and re-installed the printer as default from the smart app , but the results are the same. Any ideas anyone?

[Max3Aj · Accepted solution]

Hi @PW25-, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It looks like your HP ENVY 6032e printer is printing a Printer Status Report instead of your actual print job. This usually happens due to a communication issue, incorrect printer settings, or a problem with the print queue. Try the following steps to resolve the issue:

Restart Printer and Computer

• Turn off the printer, unplug it for one minute, and then turn it back on.
• Restart your computer.
• Try printing again.

Clear Print Queue

• Press Win + R, type control printers, and press Enter.
• Right-click on your HP ENVY 6032e and select See what’s printing.
• Click Printer in the top menu and select Cancel All Documents.
• Try printing again.

Set the Correct Printer as Default

• Go to Settings > Devices > Printers & scanners.
• Click on HP ENVY 6032e, select Manage, and set it as the default printer.
• Ensure you are selecting the correct printer when printing.

Update/Reinstall Printer Drivers

• Open Device Manager (Win + X > Device Manager).
• Expand Print queues.
• Right-click on HP ENVY 6032e and choose Update driver.
• If the issue persists, uninstall the printer from Settings > Printers & scanners and reinstall it via HP Smart.

Disable Print Reports

• Open HP Smart or HP Printer Assistant.
• Look for Printer Settings > Preferences.
• Disable Automatic Printer Reports or Diagnostics Page.
• Save settings and restart the printer.

Try a Different Connection Method

• If using Wi-Fi, restart your router and reconnect the printer.
• If possible, try USB or Wi-Fi Direct to see if it prints normally.

Perform a Factory Reset

• Press and hold the Wireless + Cancel button together until the printer restarts.
• Set up the printer again using HP Smart.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Phyllis1943]

how do I clear a paper jam

[Max3Aj]

Hey @Phyllis1943, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding paper jam issue!

To clear a paper jam on your HP Envy 6000e/6032e printer, follow these steps:

Turn Off the Printer

1. Press the Power button to turn off the printer.
2. Unplug the power cord from the back of the printer and the wall outlet.
3. Wait for a few minutes to allow the printer to cool down.

Step 2: Check and Remove Jammed Paper

From the Input Tray

1. Pull out the paper tray and remove any loose sheets.
2. Use a flashlight to look inside for jammed paper.
3. Gently pull out any stuck paper with both hands to avoid tearing.

From the Output Tray

1. Lift the scanner lid slightly.
2. Check for and carefully remove any jammed paper.

From Inside the Printer

1. Open the cartridge access door.
2. Look for jammed paper and remove it gently.
3. Move the carriage (ink holder) side to side to check for obstructions.
4. Close the access door securely.

From the Rear Access Panel

1. Remove the rear panel or duplexer (if your model has one).
2. Check for jammed paper and pull it out carefully.
3. Reinstall the rear panel properly.

Restart the Printer

1. Plug the printer back in and turn it on.
2. Load fresh paper into the input tray.
3. Try printing a test page.

Reset the Printer (If Needed)

1. With the printer on, unplug the power cable.
2. Wait 60 seconds.
3. Plug it back in and turn it on. 

You may refer to this document - HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error | HP® Support

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Kudos/Thumbs Up" to give us a helpful vote - your feedback keeps us going!

Regards,

Max3Aj