My HP Envy 5540 printer keeps displaying error code oxb**bleep**89e4

[NigeBW]

After a few years of working today my HP Envy 5540 keeps displaying the following error Error Code oxb**bleep**89e4. I’m running the printer on Wireless connection and have tried various troubleshooting methods recommended such as disconnecting for a minute, removing the ink cartridges, checking the paper tray etc . . . Still no luck. The message just started to appear as I could not print something from one of my laptops, now every time it starts it has the error code. Any ideas?

[NigeBW]

For some reason the HP forum keeps correcting the error code ithe **bleep** should be three 8’s - oxb **bleep** 89e4.

[Jay_G24]

Hi @NigeBW,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Use the control panel to turn off the IPv6 setting.

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Network Setup, and then touch Advanced Settings.

3. Turn off IPv6, and then touch Yes to confirm.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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