My HP Envy 5540 will not print in colour.

[Steve-Hoare-22]

My HP ENVY 5540 will not print in colour from a WORD document file. There used to be an option to select 'Black and White' or 'Colour' on the preferences screen, but this is no longer being shown.

[A_Gayathri]

Hi @Steve-Hoare-22,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 5540 printer is not printing in color and you're unable to find the option to select color printing in the preferences screen, there could be several reasons behind this issue. 

Here's a step-by-step troubleshooting guide to help you resolve the problem:

Check Ink Levels: Ensure that the color ink cartridges in your printer have sufficient ink levels. Low ink levels can prevent the printer from printing in color.

Printer Settings: Sometimes, printer settings may override the settings in your document. Follow these steps to check the printer settings:

• Open the Control Panel on your computer.
• Go to Devices and Printers.
• Right-click on your HP Envy 5540 printer and select Printing Preferences.
• Look for an option related to color printing. It might be under a different tab or section.
• Ensure that color printing is enabled.

Printer Driver: Make sure that you have the latest printer driver installed on your computer. Outdated or corrupted printer drivers can cause various printing issues. You can download the latest driver from the HP website.

Document Settings: Verify the settings in your Word document. Follow these steps to ensure that color printing is enabled in Word:

• Open the Word document.
• Go to File > Print.
• Check the printer settings to ensure that color printing is selected.
• Additionally, check if there are any specific settings related to color within the Word document itself.

Test Print: Try printing a test page to determine if the issue is specific to Word documents or if it persists across all applications.

Restart Printer and Computer: Sometimes, a simple restart can resolve printing issues. Turn off your printer and computer, wait for a few minutes, and then turn them back on.

Update Firmware: Ensure that your printer's firmware is up to date.

Reset Printer Preferences: If you're still unable to print in color, you may need to reset the printer preferences to default settings. This can usually be done through the printer's control panel or settings menu. Refer to your printer's manual for instructions on how to reset preferences.

Refer to this document: HP ENVY 5540, DeskJet 5570 Printers - Fixing Poor Print Quality

HP ENVY 5540 All-in-One Printer series user manual

I hope this helps. 

Take care and have a good day.

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