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Hello, 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. 

Thank you.

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Hello, I have the same issue, HP LJ M140we doesn't connect to WiFi router.

My PC sees the printer, but once I enter home WiFi information in the HP Smart app, and it sends network information to the printer, printer never connects and I can't see any incoming connection my router from this printer. I get error on the HP app that printer is unable to connect to the network.

 

Please provide us with network requirements as it's not possible to connect it at all.

Which Authentication protocol to use and which ciphers are supported?

This is anything but user friendly (and I am tech savvy user).

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.