My HP OfficeJet Pro 6978 printer has several messages when I turn it on and it will not print.

[DAnn79]

My HP OfficeJet Pro 6978 All-in-One Printer has several messages when I turn it on and it will not print. 1st message is a Improper Shutdown , then I click ok. 2nd message is Paper Jam, I have check the tray and other areas for paper, no paper anywhere,then i click ok. 3rd message, Improper Shutdown message appears again, then I click ok. Last message is Printer Failure after I try to print. Also, I click the power button to shut down the printer, after 4 hours had pass without the printer shutting down, I just unplugged the printer from the back to turn it off. Please Help Me!!!

[TEJ1602]

@DAnn79, Welcome to HP Support Community!

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue. Let us try to fix the issue further-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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