My HP OfficeJet Pro 8139e series asks for the PIN every time I try to access any settings.

[ccattron]

Why does my HP Officejet Pro 8139e series ask for the PIN every time I try to access any settings. This is VERY annoying.

[Kuroi_Kenshi]

Hi @ccattron,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

I hear you! It’s like trying to open your own front door, but your house keeps asking, ‘Are you sure you live here?’ I totally get how frustrating that can be, and I’m here to help you get past this digital bouncer!

Your HP OfficeJet Pro 8139e is likely set to Administrator Mode with PIN protection. This is a security feature that prevents unauthorized changes to printer settings. Here’s how you can disable or change it:

 

Disable PIN Protection via Printer's Web Interface

Find the Printer’s IP Address

• On the printer screen, go to Settings > Network Settings > View Network Details.
• Look for the IPv4 Address (e.g., 192.168.1.100).

Access the Printer’s Web Interface

• Open a web browser on your computer.
• Type the printer’s IP address in the address bar and hit Enter.

Log in as Administrator

• Click on Settings or Security.
• If prompted, enter the existing PIN.

Disable Admin PIN Requirement

• Navigate to Settings > Security > Administrator Settings.
• Look for an option like Require PIN for Settings Access and disable it.

Save and Restart the Printer

You can also reset the Printer to Default Settings

If you don’t know the PIN or can’t disable it:

1. On the printer, go to Settings > Printer Maintenance > Restore Factory Defaults.
2. Follow the prompts to reset.
3. After resetting, set up the printer again and see if the PIN request is gone.

Once we get this sorted, your printer will stop acting like a high-security vault and let you access your settings hassle-free. Let me know how it goes, I’m happy to guide you through any step if needed! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?",  your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ccattron]

I don't have > Security > Administrator Settings. I reset it to factory defaults, and it is still like getting into Fort Knox. I wonder if the firmware update did something?

[ccattron]

FYI, I am a computer tech and have looked through all of the settings and all I could do is set an Administrator password that I can remember.

[Kuroi_Kenshi]

Hi @ccattron,

Thank you for your thoughtful response, and I appreciate being tech-savvy!

To address the HP Smart Admin Lock, start by logging in to the HP Smart Admin Portal. Navigate to your printer in the device settings and review the security options. If you notice that PIN enforcement is enabled, simply turn it off to resolve the issue.

If this problem emerged after a recent firmware update, you might want to consider reverting to an older firmware version. To do this, visit the HP Support website and search for a suitable previous version for your printer. Once downloaded, use a USB connection and HP's firmware update tool to install it securely.

Let me know if you need assistance with any of these steps!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ccattron]

There is no "PIN Enforcement" anywhere in the HP Smart app under printer settings. Just password settings.

[Kuroi_Kenshi]

Hi @ccattron,

Thank you for the response.

Since there's no "PIN Enforcement" option visible, here are a few more things you can try:

Check for HP Smart Admin Portal Settings

• Go to HP Smart Admin Portal
• Sign in with your HP account linked to the printer.
• Navigate to: Devices → Select your printer → Security settings.
• If there’s an option like “Require PIN for Settings Access”, disable it.

Try Disabling the Embedded Web Server (EWS) Security Settings

• Open a browser and enter your printer’s IP address (found under printer network settings).
• Log in as an administrator.
• Go to: Security → General Security and look for any PIN-related settings.
• If possible, turn off Admin PIN Protection.

Check HP Smart App on Windows/Mac

• Open HP Smart App.
• Go to Printer Settings and look for any Security or Admin settings.
• If there’s an option to require a PIN for settings access, disable it.

If the issue still persists, refer to the steps on this link to restore factory defaults.

This should wipe all settings and remove any PIN restrictions.

Let me know if you need detailed steps on any of these! 🚀

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ccattron]

I tried all of that and I reset it to factory defaults but it still askes me for the PIN. VERY annoying!! LOL

[Kuroi_Kenshi]

Hi @ccattron,

Welcome to the HP Support Community! 

We're here to help you tackle that issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,