My HP OfficeJet Pro 8710 icon disappeared from my Desktop. How do I get it back?

[BillB9]

I've had no error messages.  Have not installed any upgrades.  The icon just disappeared.  I need it so I can scan some papers that need to be emailed.  It's been working fine for 5 years.  I've looked in my Recycle Bin and didn't find it.  I looked in Programs and Features and they all date from 2015 to 2018, but none of them say HP OfficeJet Pro 8710.  Like I said, it just disappeared.

[Echo_Lake]

@BillB9

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Did you make any changes to your printer?
• Are you able to make a copy of your printer?

You have to install the full feature printer software on your PC to create a shortcut.

First, uninstall the printer software from the root level on your PC and install the full feature printer software and check if it helps.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on the Drivers tab.
• Look for HP Printer driver. If you see it click on it and click remove at the bottom.
• Select OK.

Update the full feature printer software using this link. Click Here

• Open-File Explorer > navigate to the printer's bin folder (name of the printer may vary): C:\Program Files (x86)\HP\HP OfficeJet Pro 8710 Printer\bin
• Highlight HPPrint.exe > Right-Click on the file > Send to >> select Desktop (make a shorcut)
• If you like: Right-Click on the new shortcut on your Desktop > Properties > General > edit the name to what you like

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.