-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: My HP OfficeJet Pro 8720 has blinking lights and a solid...

Create an account on the HP Community to personalize your profile and ask a question
04-12-2021
10:22 AM
- last edited on
07-14-2021
04:56 PM
by
RodrigoB
There are currently several different fresh threads with the same problem described.
HP needs to advise on path forward as this seems to be some sort of systemic issue relating to this model / firmware.
When reset, all the functions of the printer work fine until it again goes into this hung state with the white screen and all the lights flashing.
04-15-2021 12:35 PM
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
04-21-2021 10:13 AM
Hello Sandytechy20,
I have not received any correspondence from HP support to date. Should I be expecting something soon on this topic as my printer continues to go into this blinking lights state daily.
Thanks,
Tim