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There are currently several different fresh threads with the same problem described. 

 

Same issue #1

Same issue #2 

 

HP needs to advise on path forward as this seems to be some sort of systemic issue relating to this model / firmware. 

 

When reset, all the functions of the printer work fine until it again goes into this hung state with the white screen and all the lights flashing. 

2 REPLIES 2
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@pletchtd

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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Hello Sandytechy20,

 

I have not received any correspondence from HP support to date.  Should I be expecting something soon on this topic as my printer continues to go into this blinking lights state daily.

 

Thanks,

Tim

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