My HP OfficeJet Pro 9010 series is on a download loop.

[CamelloM]

The printer HP OfficeJet Pro 9010 series says it needs to update and when it reaches 100% of the download it displays a message that download failed offers the option to Retry or Cancel. If you Retry it goes into a loop with the same problem. If you choose Cancel it reboots and goes back to Software Update and the error loop start all over. I have MacOS Ventura. I tried downloading through HP Printer website page but the same problems happens there as well. What should I do?

[Irfan_06]

Hi @CamelloM,

Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your Printer software update.

Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

I hope this helps.
Take care and have a great day ahead!

Irwin6
HP Support

[tss13]

i tried this and it didn't work at all, still same exact issue...the firmware won't install and ultimately reports an error...is there an issue on hp side that we are not being made aware of?

[Irfan_06]

Am sorry to hear that the above steps did not help.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon 

1. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
2. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document: https://support.hp.com/ph-en/document/ish_5817551-5817617-16

 If you are unable to change the Printer Update options and if you are getting a message, this option is locked. Then you might have to restore factory defaults on the printer. To do so, please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon 

 . 

1. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
2. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
3. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon 

  . 

1. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
2. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
3. Then connect the printer back to the network.

 To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer: https://support.hp.com/us-en/document/ish_6039801-6039767-16

1. You might the below message 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6
HP Support

[troper01]

Having the same issue. Tried the previous seps...did not work either. 

[Irfan_06]

Am sorry to hear that the above steps did not help.

Were you able to disable the printer update option following the above steps shared?

Take care and have a great day ahead!

Irwin6

HP Support
 

[WCMasse]

I tried all of your solutions and downloaded print and scan doctor, but none of it worked. On the 9010 settings, there is nothing about maintenance.  After 3 days of trying to fix this problem with no results, I decided to trash this printer and buy a new one. Why do HP, Google, and Microsoft download things in the product you purchase without informing you in advance if you need the upgrade? 

[Irfan_06 · Accepted solution]

Hi @CamelloM, @KenOfTheLake, @tss13, @troper01, @WCMasse

The above-shared information has some troubleshooting missing.
Request you follow the steps below to fix the issue and skip the steps performed earlier.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon, Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
2. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document:  https://support.hp.com/ph-en/document/ish_5817551-5817617-16

 If you are unable to change the Printer Update options and if you are getting a message, this option is locked.

Please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon. 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

 To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer:  https://support.hp.com/us-en/document/ish_6039801-6039767-16

1. You might get a message 
2. If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.
3. In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.
4. If the option “Do not check" of updates is disabled, then you will have to restore the factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults.
5. After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.

If the firmware update changes back to Automatic again, follow the above procedure to disable the automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security and click on Administrator Settings.

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support