My HP OfficeJet pro 6978 doublesided printing

[Jumar16]

I cannot get my printer to print double sided when I am using a word document. Help, please

[DavidSMP · Accepted solution]

HI @Jumar16,

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding issues with duplex printing from your HP printer while printing from Word.  I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after an OS or software update?

• For now please reset the Mac printing system from this link: http://hp.care/2s1Aa0C and then download the HP driver from this link: http://hp.care/2ueWb19 using HP Easy Start. Also, please update the firmware as well.
• Then check again. This should do the trick for you.
   
• For more information on duplex printing please check this link:http://hp.care/2ueLTOm
• This should do the trick for you.
• This is a very useful link: http://hp.care/2uf7OFm  for printer settings: 

Please perform all these steps patiently as it is critical to resolving the issue. This should do the trick for you.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

[DavidSMP]

Hi @Jumar16,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂