My HP Officejet 3830 all in one driver unavailable

[Arnie1820]

My Officejet 3830 all in one is shown as installed on my laptop but says the driver is unavailable and I cannot get it to work and it is driving me nuts !!! I have uninstalled and reinstalled it and downloaded the driver updates but it still wont work.

Can anyone please help me, it all started when the laptop would only print black and white. All my other devices will print normally.

[Barachiel]

@Arnie1820

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers

13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions.

Keep me posted. 🙂