My HP Officejet 5740 won't turn so that I can troubleshoot the problem, which is that it won't turn

[rhythmking]

The error message says turn printer off then on again . However the printer wont turn on again. Trouble shooter won't work without the printer turned on. Result, NO PRINTER>

[Sneha_01]

Hi @rhythmking,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue with your HP Officejet 5740 printer. Here are some steps to help troubleshoot and hopefully resolve the problem where the printer won't turn on:

Check the Power Source:

• Ensure that the printer's power cord is securely plugged into both the printer and a working electrical outlet. It might be worth trying a different outlet to rule out any issues with the one currently in use.
• If you're using a power strip or surge protector, try plugging the printer directly into the wall outlet.

Inspect the Power Cord and Connections:

• Check the power cord for any visible damage or signs of wear. If the cord appears damaged, it may need replacing.
• Ensure that all connections are firm and correctly seated, including any power modules or adapters associated with the printer.

Perform a Hard Reset:

• Remove the power cord from the back of the printer while the printer is still off.
• Wait at least 60 seconds. Pressing and holding the power button for 30 seconds while the printer is unplugged can help discharge any residual power in the printer.
• Reconnect the power cord and try turning the printer on again.

Check for External Problems:

• Ensure that there isn't any debris or objects that might be blocking the printer's buttons or switches.
• Inspect the printer for any signs of damage or unusual noises when attempting to power it up.

Alternative Solutions:

• Consider checking the warranty status of your printer. If it's still under warranty, HP may repair or replace it.
• Look into potential recalls or known issues by visiting the HP website and entering your printer's model number.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support