My HP Officejet 6968 Printer is online but won't connect to computer

[kayvn]

I installed Verizon as my new internet. Set up wireless connection on computer and printer. Both show they are connected to the same wireless service but printer won't print. Online Diagnostics keeps saying the printer is turned off or offline but the printer panel says it is online and it is clearly not turned off!!   At one point HP virtual support said to uninstall and reinstall the driver but when I try to reinstall it simply says the printer is turned off!!  Help please!   I'm using a windows 10 64-bit operating system. 

[Rainbow23]

Hi @kayvn,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP Officejet 6968 Printer after changing the network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

Let me know if this helps.
Take care and have a great day ahead.

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