My HP Printer 2520hc Software won't open/run. Scan &other functions except print & copy doesn't work

[Ashra_M]

It just started from a few weeks ago in my old PC and the first day I installed the driver on my new laptop, my printer software doesn't works. Although I can still print and copy, scan and other functions won't work any more. I tried to run it again but it won't do anything. Can somebody help me to find the solutions? Thank You

[asmita6658]

Hi @Ashra_M

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here and follow the on-screen instructions. 

Let me know how that goes. 

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