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- HP Community
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- Printer Setup, Software & Drivers
- Re: My HP Printer will not connect to my network

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04-09-2017 11:15 AM
I just moved to a new home. I have connected my printer via ethernet cable to my router.
My laptop connects wireless to the router, and the laptop says the printer is 'offline'. I have used this laptop and printer all the time at my old place with no issues...but now the laptop says the printer is 'offline'.
Further, my new desktop is connected via ethernet to the router. When I attempt to install the same printer to my desktop, the install wizard tells me the printer is not even found.
Please Help.
Chris
Solved! Go to Solution.
Accepted Solutions
04-09-2017 01:14 PM
Sounds like it is just tangled in the old (previous network) settings.
Printer, one of:
Results for "HP Officejet Pro 8600" (3)
Try / Consider solutions
User Guide > Section Solve a Problem > Page 137 - Page 148
Page 224
Reset network settings
To reset the administrator password and network settings, complete the following steps:
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2. Touch Restore Network Defaults, and then select Yes.
A message appears stating that the network defaults have been restored.
and / or
Page 148
To reset the printer's network settings
1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.
2. Touch (right arrow), touch Setup, select Reports, and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.
Next, set the new network settings as needed for your current network.
Install a fresh copy of the Full Feature Software for your printer.
More Help
How-to:
and
Troubleshooting:
This document is for HP printers with wireless or wired network connections and Windows computers.
Click the Thumbs Up to say Thanks!
Click Post that answers your question "Accept as Solution" to help others find it.
04-09-2017 01:14 PM
Sounds like it is just tangled in the old (previous network) settings.
Printer, one of:
Results for "HP Officejet Pro 8600" (3)
Try / Consider solutions
User Guide > Section Solve a Problem > Page 137 - Page 148
Page 224
Reset network settings
To reset the administrator password and network settings, complete the following steps:
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2. Touch Restore Network Defaults, and then select Yes.
A message appears stating that the network defaults have been restored.
and / or
Page 148
To reset the printer's network settings
1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.
2. Touch (right arrow), touch Setup, select Reports, and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.
Next, set the new network settings as needed for your current network.
Install a fresh copy of the Full Feature Software for your printer.
More Help
How-to:
and
Troubleshooting:
This document is for HP printers with wireless or wired network connections and Windows computers.
Click the Thumbs Up to say Thanks!
Click Post that answers your question "Accept as Solution" to help others find it.