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HP Recommended
HP Officejet Pro 8600
Microsoft Windows 7 (64-bit)

I just moved to a new home. I have connected my printer via ethernet cable to my router.

 

My laptop connects wireless to the router, and the laptop says the printer is 'offline'. I have used this laptop and printer all the time at my old place with no issues...but now the laptop says the printer is 'offline'.

 

Further, my new desktop is connected via ethernet to the router. When I attempt to install the same printer to my desktop, the install wizard tells me the printer is not even found.

 

Please Help.

 

Chris

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Christos4

 

Sounds like it is just tangled in the old (previous network) settings.

 

Printer, one of:

Results for "HP Officejet Pro 8600" (3)

 
Green_Line_1.jpg

Try / Consider solutions

 

User Guide > Section Solve a Problem > Page 137 - Page 148

 

User Guide 

Page 224 

Reset network settings

 

To reset the administrator password and network settings, complete the following steps:
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2. Touch Restore Network Defaults, and then select Yes.
A message appears stating that the network defaults have been restored.

 

and / or

 

Page 148

To reset the printer's network settings
1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.


2. Touch (right arrow), touch Setup, select Reports, and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.

 

Next, set the new network settings as needed for your current network.

 

Install a fresh copy of the Full Feature Software for your printer.

 

Green_Line_1.jpg

More Help

 

How-to:

 

and

 

Troubleshooting:

This document is for HP printers with wireless or wired network connections and Windows computers.

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Christos4

 

Sounds like it is just tangled in the old (previous network) settings.

 

Printer, one of:

Results for "HP Officejet Pro 8600" (3)

 
Green_Line_1.jpg

Try / Consider solutions

 

User Guide > Section Solve a Problem > Page 137 - Page 148

 

User Guide 

Page 224 

Reset network settings

 

To reset the administrator password and network settings, complete the following steps:
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2. Touch Restore Network Defaults, and then select Yes.
A message appears stating that the network defaults have been restored.

 

and / or

 

Page 148

To reset the printer's network settings
1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore
Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.


2. Touch (right arrow), touch Setup, select Reports, and then select Print
Network Configuration Page to print the network configuration page and verify
that the network settings have been reset.

 

Next, set the new network settings as needed for your current network.

 

Install a fresh copy of the Full Feature Software for your printer.

 

Green_Line_1.jpg

More Help

 

How-to:

 

and

 

Troubleshooting:

This document is for HP printers with wireless or wired network connections and Windows computers.

 

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.