My HP Smart 7602 All In One printer will not connect to my Google Fiber wi-fi 6E router. PC

[Googlefiber]

The Smart Tank 7602 will not connect to a Google fiber network.  The Best Buy Geek squad tried, and then an HP tech support tried for two hours and he could not get the printer to connect.  The HP online guide finds the printer but it will not connect.  Prior to this printer I had a HP smart tank 6001 and geek squad could not get it to connect.  So I took it back and bought the smart tank 7602. This one also will not connect.  I think it may have something to do with Google fiber.  The HP tech said there are no problems with AT&T or Verizon connecting on a 5 megahertz but he had no experience with Google fiber 5 megahertz. 

[Irfan_06]

Hi @Googlefiber,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the new network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Note : The printer supports 2.4 GHz Wi-Fi networks. If the router is set to 5 GHz or tri-band, ensure the 2.4 GHz band is enabled.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support