My HP Smart Tank Plus 555 has just stopped printing. It gives an E1 error (paper with mismatch)

[GregD5]

My HP Smart Tank Plus 555 has just stopped printing. It gives an E1 error (paper with mismatch) when printing from Windows.

[Dragon-Fur]

@GregD5 

Welcome to the HP Community --

Check the printer's Tray and Paper settings as compared to the job configuration settings.

What?

If the printer and the software don't agree, the printer might throw a paper mismatch error for size and / or paper type.

User Guide 

Page 23 - Load Media

Page 14 - Change Paper Size / Type

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Example - EWS - Tray and Paper - DeskJet / Other top loading printers

Retain_Printing_Preferences_20

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank Plus 555 Wireless All-in-One  

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