My HP Smart app on MacOS keeps requesting me to login/ sign in with each use to access the functions

[Nate_Hong]

HP OfficeJet Pro 9020 series

MacOS Catalina

Constantly required to sign in with each HP Smart app-opening. 

[Nal_NR]

Hi @Nate_Hong,

Welcome to the HP Support Community!

I understand the HP Smart app is not working. Did you download the HP smart app from the App Store?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

If the HP Smart app server is down, it may not work, kindly try after a couple of hours/days.

You may use the AirPrint driver to print - recommended. Refer to - the document

Alternatively, use the Apple Image Capture app to scan from your Mac

Refer to this document for more info.

You may also try using the HP Easy Scan app from the App Store to scan.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Nal_NR]

Hi @Nate_Hong,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Nate_Hong

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.