My HP Smart app stopped working.

[Delmar189]

My HP Smart app stopped working. The initial blue screen appears but it goes no further.

[Irfan_06]

Hi @Delmar189,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the HP smart app for your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know when was the last time the HP smart application was working?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Pelorus]

HP Color LaserJet Pro MFP M283fdw

Product # 7KW75A

Windows 11 laptop

HP Smart launches but I only get a blue screen and it just sits there.

HP last functioned about 2 weeks ago.  I have tried to download HP Smart app with no success.  It is a handy app that I would like to have working.

[Irfan_06]

Hi @Delmar189,

Thank you for sharing the above information.

Request you to follow the below steps to uninstall and reinstall the HP smart app.

Uninstall the printer software by following the steps from this link and restart the device.

Install the printer software by clicking on the link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Pelorus]

I uninstalled as instructed and then reinstalled the printer.  But, my attempt to reload the HP Smart app failed.  I was directed to the Microsoft store to download the app.   After initiating the download it just went to "starting download" and never moved beyond.  I appreciate the response but I still can't use HP Smart which is a very useful app.  

[Irfan_06 · Accepted solution]

Hi @Delmar189,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Uninstall the printer software once again by following the steps from this link and restart the device.

In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select Check for Windows updates. Or select Start  > Settings  > Windows Update .

Now Install the printer software by clicking on the link again and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Pelorus]

Brilliant!  All is well!   Thank you for solving a frustrating problem.  I appreciate the tech support!

[Irfan_06]

Hi @Pelorus,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support

[Meg1000]

I am having the exact same issue.  I called my company's help desk.  They uninstalled my printer and the HP Smart app and reinstalled them.  I rebooted my system twice.  They also installed an update for my system, which I have no control over.  I'm still getting the blue screen and won't budge.  I was able to get in last week to scan some documents, but now it appears to be official done.  I don't want to have to get a brand new printer because of this issue.  I have documents I want to scan, but can't because of the app.  I wish there was a simple way to just scan a document.