My HP Smart app won't launch, it just spins & spins

[Marce24]

My HP Smart app won't launch, it just spins & spins

[Dragon-Fur · Accepted solution]

@Marce24 

Welcome to the HP English Community --

It's perhaps the result of a recent (2nd) update to the application

OR

The newest update is still needed and is not yet installed.

Very recently HP Smart was again updated and released under a new version  --

This is the second update for this month -

The update is meant to fix recent "cannot scan" errors encountered by some users of the application.

Once you get it untangled, the app will start working again.

Do one or more of the following...

If you have already updated the application to the most recent version,

Restart the printer.

Open HP Smart

Test -

If that works, you are done.

Next,

Add the step to Reset HP Smart (app)  -- Details included later in this message --

Next,

Open HP Smart

If not done, Sign into the application using your HP Account credentials

Try to Add Printer(s) to the app.

If that works, you are done.

If that does not work, Add the following --

Uninstall the current installed HP Smart App from your computer

Restart the computer

Get a new copy of the HP Smart from the Microsoft Store

If not done earlier,

 Restart your printer - wait for the printer to completely boot / start

Consider -- Restart your computer and log in

Next,

Open HP Smart

If not done, Sign into the application using your HP Account credentials

Try to Add Printer(s) to the app.

===================================================

What else?

Check and make sure the latest version of HP Smart is installed on every device.

Important

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

===================================================

Details and How-to

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the HP Smart app

Restart the computer and log in

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[Marce24]

Thank you for the information.  I ended up installing the latest updates, which were already installed, & rebooted the printer.  Launched HP Smart, & it came up & I was able to scan documents.  

[Dragon-Fur]

@Marce24 

You are welcome.

I am glad it was the "easy fix".

Save the Reset HP Smart how-to in case you need it sometime.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[zafariqbal]

I have the same question. Does the solution offered by Dargon Fur worked. Are you able to resolve the issue?

[Dragon-Fur]

@zafariqbal 

The solution will work for you if your circumstances are similar.

The original issue --

There was an HP Smart version release at the beginning of June that resulted in trouble for some users.

Later in the month a fix was released -- a new update to HP Smart -- that fixed the original issues.

When you hit the right combination restarts / reloads / and whatever else it takes, HP Smart should again work.

If you need other help, try starting your own thread - be sure to include the details relevant to your situation.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Tell us what you have tried to fix the problem.
• As best you can, describe the issue for which you are seeking our help.

 Post New Question

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"